Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of purchases made on gamecraftery.com (the “Website”), operated by Serafis, UAB (“Company”).

1. Refunds

1.1. Physical products, such as video game discs or cartridges, are eligible for a refund within 14 days of receipt, provided they are returned unopened and in their original packaging.

1.2. Digital products, including video game codes, are refundable within 14 days of purchase if the code has not been redeemed.

1.3. To request a refund, please contact us at help@gamecraftery.com with your order details. Our team will review your request and provide instructions on how to proceed.

1.4. Once the returned product is received and inspected, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

2. Cancellations

2.1. Orders for physical products may be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.

2.2. Orders for digital products can be cancelled and refunded within 24 hours of purchase if the digital code has not been redeemed.

3. Refunds for Unauthorized Purchases

3.1. If you suspect that an unauthorized purchase has been made using your account, please contact us immediately at help@gamecraftery.com. We will investigate the issue and take appropriate action, which may include issuing a refund.

4. Contact Information

4.1. If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at help@gamecraftery.com.

By making a purchase on the Website, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.