Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website gamecraftery.com (the “Website”), operated by SERAFIS UAB,               Reg. nr. 306375519 (“Company”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

SERAFIS UAB is dedicated to providing every gamer with access to authentic and licensed digital content in a safe and legal manner. As a reseller, we take pride in offering only legitimate keys for popular gaming platforms, including but not limited to Steam, Epic Games Store, Uplay, and Origin. Whether you’re looking for the latest AAA releases, indie gems, or timeless classics, we have everything you need to elevate your gaming experience.

Company Name: SERAFIS UAB
Register code: 306375519
Adress: Pasvalio r. sav., Vaškų sen., Nairių k., Maučiuvio g. 17-4, LT-39380
Email: hi@gamecraftery.com

1. Website Use

1.1. You must be at least 18 years old or have legal capacity in your jurisdiction to enter into agreements to use the Website. Parents or guardians are responsible for the use of this Website by minors.

1.2. You agree to use the Website only for lawful purposes and in compliance with all applicable laws and regulations. Any attempts to manipulate prices, commit fraud, or interfere with the Website’s operation are strictly prohibited.

1.3. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device to prevent unauthorized access to your account. You must notify us immediately if you suspect any unauthorized use of your account.

1.4. Prohibited Activities. You may not:

• Use bots, scrapers, or automated tools to access the Website.

• Attempt to reverse-engineer or copy parts of the Website.

• Upload or distribute malicious software.

2. Purchase of Video Games

2.1. All purchases of video games through the Website are subject to availability. If a product becomes unavailable after payment, the Company will issue a full refund to the User.

2.2. Prices for video games are subject to change without prior notice. However, prices displayed at the time of checkout will be honored.

2.3. The Company reserves the right to refuse or cancel any order for video games placed through the Website if fraud, pricing errors, or violations of these Terms are suspected.

2.4. Accuracy of Information: Users must ensure all billing and shipping details provided during checkout are accurate. The Company is not responsible for delivery failures resulting from incorrect details provided.

3. Payment

3.1. Payment for video games purchased through the Website must be made using the payment methods available on the Website, including credit/debit cards, PayPal, and other trusted gateways.

3.2. You agree to provide accurate and complete payment information and authorize the Company to charge your payment method for the total amount of the purchase, including applicable taxes.

3.3. Failed Payments: If your payment fails, your order will not be processed. Users will be notified and must provide an alternative method.

3.4. Fraudulent Transactions: The Company uses advanced fraud detection tools. Any suspected fraud will result in the immediate cancellation of the order and possible suspension of the User’s account.

4. Delivery

4.1. Digital codes for video games will be delivered electronically to the email address associated with your account on the Website. Users must ensure they provide a valid email address.

4.2. Physical copies of video games will be shipped to the address provided by you during the checkout process. Delivery times may vary depending on your location.

4.3. Delivery Issues: If you do not receive your digital code or physical product within the promised timeframe, please contact Customer Support immediately at help@gamecraftery.com.

4.4. Damaged Products: For physical copies, any damage must be reported within 48 hours of receipt. Include photos of the damage for prompt resolution.

5. Returns and Refunds

5.1. Digital Codes: All sales of digital codes for video games are final and non-refundable unless the code is proven to be faulty or invalid.

5.2. Physical copies of video games may be returned within 14 days of receipt for a refund, provided they are unopened and in their original packaging. Users are responsible for return shipping costs.

5.3. Faulty Products: If a digital code does not work, Users must contact Customer Support within 7 days of purchase. Proof of issue may be requested for validation.

6. Intellectual Property

6.1. The Website and its contents, including but not limited to text, graphics, logos, and images, are the property of the Company or its licensors and are protected by copyright and other intellectual property laws.

6.2. You may not use, reproduce, modify, or distribute any content from the Website without the prior written consent of the Company.

6.3. Trademarks: All product names, logos, and brands mentioned are property of their respective owners.

7. Limitation of Liability

7.1. To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, arising out of or in connection with your use of the Website or the purchase of video games.

7.2. User Responsibility: You agree to use the Website at your own risk and take precautions to protect your devices and data.

8. Governing Law

8.1. These Terms shall be governed by and construed in accordance with the laws of Lithuania, without regard to conflict of laws principles.

9. Security Capabilities and Policy for Transmission of Payment Card Details

At GameCraftery, we are committed to ensuring the highest level of security for our customers when processing payment card transactions. Below are the measures and policies we implement to protect your payment details:

9.1. Data Encryption

All payment card details are transmitted securely using industry-standard encryption protocols, such as Secure Socket Layer (SSL) and Transport Layer Security (TLS). This ensures that your sensitive data is encrypted during transmission and cannot be intercepted by unauthorized parties.

9.2. PCI DSS Compliance

We comply with the Payment Card Industry Data Security Standard (PCI DSS) to protect your payment card information. Our systems and processes are regularly audited to maintain compliance with these stringent security standards.

9.3. Tokenization

GameCraftery employs tokenization technology to enhance the security of your payment details. When you make a transaction, your payment card number is replaced with a unique token, minimizing the storage of sensitive data on our servers.

9.4. Secure Payment Gateways

All transactions are processed through secure, certified payment gateways. These gateways use advanced fraud detection and prevention measures to ensure the safety of your transactions.

9.5. No Card Data Storage

GameCraftery does not store your complete payment card details on our servers. Only the necessary data required to process refunds or comply with legal obligations is securely stored, and access to this data is strictly limited.

9.6. Fraud Prevention Measures

Our platform uses robust fraud prevention tools to monitor and detect suspicious activities. This includes real-time monitoring of transactions and AI-powered systems to identify potential threats.

9.7. User Responsibility

We encourage our users to protect their account credentials and ensure that they are accessing GameCraftery through a secure network. Avoid sharing sensitive information over public or unsecured networks.

9.8. Customer Support for Security Concerns

If you suspect unauthorized activity or have concerns regarding the security of your payment details, please contact our customer support team immediately at help@gamecraftery.com.

9.9. Regular Updates and Audits

GameCraftery continuously updates its security measures to stay ahead of emerging threats. Regular audits and assessments are conducted to ensure the ongoing effectiveness of our security systems.

Your trust is our priority. We are dedicated to providing a secure and seamless shopping experience for all our customers.

10. Contact Information

10.1. If you have any questions or concerns about these Terms, please contact us at help@gamecraftery.com.

By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute the entire agreement between you and the Company regarding your use of the Website.